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June 2010   ·

Editor's Note

Eric Gilkey

Summer Skill Sharpening

Just like the days of elementary education, when summer break hits, retention levels and the quality of work can start showing signs of tarnish. To keep the rust off, this edition of Claims CE looks at ways to keep those skills from dulling.

Handling Claimant Complaints

Responses to claimant complaints are often vague, legalistic, and filled with errors. The following 12 pointers will help you catch and correct problems before sending out responses.

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Know Your CE: Homeowners 3—Special Form

Each issue, we provide several continuing education-based questions designed to test claim professionals on their knowledge of a particular topic. For this edition, we take a look at the Homeowners 3—Special Form (HO 00 03 10 00).

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Conference Spotlight

ACE America's Claims Event

Hosted by Claims Magazine and packed with informative sessions, abundant networking opportunities, and dynamic roundtable discussions, ACE will catalyze the claims workforce.

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