Top News   September 1, 2010
WEB EXCLUSIVE: The 'Predictably Irrational' Claimant
The claim experience can either make or break a customer's relationship with an insurer. Therefore, insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction. Read more

Five Years After Katrina, Whistle-Blower Suit Still Spinning
State Farm recently filed court motions to dismiss the lawsuit waged against it by Cori and Kerri Rigsby — sisters who worked for a private adjusting firm following Hurricane Katrina. Read more

Under the Hood: State Farm's Latest App "On the Move"
Eric Gilkey interviewed two execs at State Farm to find out more about a new tool that is intended to solve the dilemma of texting while driving. Released just last week, State Farm's widget for the Android Smartphone allows drivers to automatically (and safely) reply to incoming texts received while on the road. But how does it work? Find out here.

Tweet Suite Digest — September 1, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to What can Twitter do for you? Click to find out.

Fraud of the Week: Publix Enemy Number One
Two women are facing charges after faking a fall in order to collect a hefty settlement from a Florida grocer. Read more

Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

What is the name of State Farm's app designed to remedy safety concerns associated with texting while driving?

A. Text Wizard
B. On the Move
C. On the Go
D. Safe Responder

Answer Here!

Last week's question was:

NICB notes a ____increase in the number of questionable claim referrals by its member companies over the past 2.5 years.

A. 18-percent
B. 20-percent
C. 33-percent
D. 57-percent

About half of our e-News readers answered last week's trivia correctly about the surge in QCs reported by NICB. In fact, the organization notes that it received more than 4,600 QCs related to slips and falls from 2008 through the first half of 2010.

Here are the final results for last week:

A. 11%
B. 14%
C. 27%
D. 48%

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