Top News   April 21, 2010
WEB EXCLUSIVE: Leverage Best Practices for Claim Operation Transformation
A set of core "best" practices can transform claim operations and lead to a more profitable business paradigm in nearly any organization. Read about how insurers can achieve the seemingly diametrically opposed goals of elevating customer service while driving down claims here.

Business Interruption Coverage from Volcanic Eruption "Unlikely"
Insurers will not likely have to pay business interruption or aviation claims from the Iceland volcano eruption, as such a rare event may not be covered by policies. Click here to learn about the economic implications and what a lead catastrophist at RMS has to say about the Eyjafalljokull activity.

Insurance Industry Hiring Outlook Brightens?
Although their claim forces have been reduced by 16 percent, a majority of insurers still say that hiring qualified claim adjusters is a priority for them, according to a recent study. Read more

Tweet Suite Digest — April 21, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to What can Twitter do for you? Click to find out.

Fraud of the Week: Off the Couch, Into the Frying Pan
The promise of a big payoff — along with bad television, apparently — compelled two cousins to stage an armed robbery during which one shot the other with a gun. Read more

Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

Worldwide, around ___ people live near volcanoes, the majority of them in cities, according to a Munich Re analysis.

A. 30,000
B. 1 million
C. 20 million
D. 500 million

Answer Here!

Last week's question was:

According to, which two states boast the most expensive car insurance premiums in the country?

A. Louisiana and Michigan
B. Delaware and Virginia
C. Louisiana and Mississippi
D. New York and Texas

Many e-News readers will be surprised to learn that residents in Louisiana and Michigan actually pay the most to insure their rides. Average premiums paid are $2,510.87 and $2,098.29, respectively. In light of the Eyjafalljokull eruptions, which caused significant disruption in air travel, let's ponder risks related to volcanoes this week.

Here are the final results for last week:

A. 32%
B. 7%
C. 4%
D. 57%

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