Top News   October 6, 2010
WEB EXCLUSIVE: The Value of Claim System Integration in Underwriting
There can be tremendous value gained when underwriters "know" what is going on in the book of claims. Read how data extracted from the claim handling process can be combined with common underwriting data to offer useful rating information and insights. Read more

Claim Service A Key Driver for Satisfaction
A customer intelligence company has concluded that a key driver of satisfaction with auto insurance providers is how companies handle the claim process. The company conducted a study examining preferences and trends, identifying insurers that seem to be getting it right. So which companies have the best reputations, according to the study? Find out here.

Collision Repair Industry Contours Changing, Perhaps Irrevocably
In its semi-annual publication titled "CCC Crash Course Update 2010," CCC Information Services Inc. suggests that the lingering economic slump has altered the auto damage repair landscape, perhaps irrevocably. Click here to learn about how claim frequency and other factors are contributing to a soft market and the implications to the future of the auto repair industry.

Tweet Suite Digest — October 6, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to What can Twitter do for you? Click to find out.

Fraud of the Week: Inn Trouble
A Modesto, Calif. man may be in for an extended stay in jail for allegedly committing fraud after he stopped paying the workers' comp insurance on his motel. Read more

Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

Allstate filed a subrogation lawsuit against Toyota to recoup what it paid on accident claims related to alleged manufacturer defects. How much compensation is the insurer seeking?

A. $500,000
B. $1.5 million
C. $3 million
D. $60 million

Answer Here!

Last week's question was:

I.I.I. reports that water damage claims are only the second most frequent claim made on homeowners' policies. What is the first most frequent?

A. Fire, lightening, and debris removal
B. Wind and hail
C. Credit cards and misc.
D. Theft

Excellent job, e-News readers! Sixty-five percent of you demonstrated your knowledge of wind-and-hail claims by selecting the correct answer. So what do you know about the litigation surrounding Toyota's alleged sudden-acceleration issues? Let's find out!

Here are the final results for last week:

A. 13%
B. 65%
C. 0%
D. 22%

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